Rosedene Response to COVID-19

Updated 18th March 2020

Rosedene are proud to have supported hundreds of key worker parents and children throughout the pandemic, providing safe and secure childcare.

Rosedene’s response to COVID-19

Priorities throughout the crisis: 1) Health & safety of our children, families and Rosedene employees, 2) Supporting our key workers throughout the crisis.

Our response:

  • Rosedene adapted our model to support all our key worker parents and vulnerable children throughout the crisis as best we could

  • Set up 4 key childcare hubs across Middlesbrough, Redcar & East Cleveland; Stockton and North Yorkshire. Three of these within 1 mile of acute hospitals.

  • Extended Rosedene operating hours to offer 24 hour childcare; 7 days per week to accommodate key worker shift patterns

  • Providing daily activities for our children at nursery and to children to follow at home; keeping everyone connected via social & our Rosedene App

Rosedene’s response and measures during the pandemic include:

  1. Communication

  • Throughout this crisis communication with our parents, staff, children, Local Authorities and Government has been vital.

  • Rosedene Employees – stepped into a new world of Zoom meetings daily with Managers, Head Office team are up to date with government guidance; discuss ongoing feedback to continue to further improve our operations.

  • Parents – we continue to communicate our position, answer any questions and provide children activities via the Rosedene App, Facebook, Email and on the phone.

  • Local Authorities & Government – weekly discussions in our actions and the ongoing provision of safe childcare for our key worker parents and vulnerable children.

  • Nationally, Rosedene are part of a COVID-19 response group with 70 leading childcare providers and bodies, including EY Alliance and NDNA. We have been discussing all topics from operations, funding, PPE, and supported the government in the reopening plans.

2. Nursery operations:

  • Completely new risk assessment; continuously reviewed and updated

  • All external nursery trips, including care home partnership activities suspended.

  • All external visitors, including suppliers, deliveries and parent show-arounds not be allowed to enter inside our Rosedene settings.

  • Create as healthy environments as possible in every nursery; with our children playing outside more frequently, windows opened through-out the day and the extra hygiene measures mentioned below.

  • Suspected cases: we ask parents to check their children and make this assessment before bringing your child to nursery. As in any normal procedure, if we identify any new symptoms with a child at nursery, we will contact the parent to collect the child.

3. Hygiene is imperative

  • All nurseries with hand sanitizers at the nursery entrances to be used by everyone as they enter and leave nursery

  • Handover process: all parents/ guardians asked, where possible, to wait in communal spaces or entrance areas

  • Communal areas regularly disinfected throughout the day

  • Our nurseries are already professionally cleaned daily, using certified products from environmental health authorities. Throughout the crisis we have stepped up our cleaning services to focus particularly on all surfaces and objects which may be visibly contaminated with body fluids, including door handles, buzzers, toilets, office equipment and any external visitor contact points. Our nursery teams will now also clean these areas after morning drop off and pick-up to ensure extra care with external visitors.

  • Our children will be taking extra care with regular hand washing and we will be holding hygiene-focused activities.

  • We will continue to operate in bubbles with children and our teams to ensure we can further minimise the risk of contact.

Eleanor, Mum, Easterside Nursery (April 2020)

"I offered to return from maternity leave to assist in hospital wherever possible and was offered a job within A&E supporting the junior doctor team there. I was given very short notice of my start date (just over one week) and my rota is ever changing depending on staff shortages and changes. They have gone above and beyond to help us both.

The day before I was due to start work they let me and joy come and visit with just one day's notice and reassured me as we were there of what they do there and how joy will be cared for.

She has settled in so well and this is all down to the amazing care they give day in and day out all hours. The thought of juggling prepping her meals and getting her fed before I started my shift seemed extremely daunting but amazing that is all arranged there so she can have her breakfast lunch and dinner there if needed.

I am given so many updates and even some photos through the day to know what she has been doing and how she is getting on and it gives me such peace of mind so I can get on at work without stressing as I know she is being so well cared for. Even without those I don't have to think twice about how she is when I am at work as the beaming smile on her face as soon as we arrive tells me everything.

There aren't enough words to express our gratitude to all the staff at Rosedene.’’

Head Office

Rosedene Nurseries

66a Hutton Lane


TS14 8QP

Email: [email protected]

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Middlesbrough, Redcar and Cleveland, Stockton-On-Tees, North Yorkshire

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