​​​

Rosedene Day Nurseries aim to provide your child with the best education and of care, in a safe, friendly and secure environment. We therefore ask parents to abide by the following rules: to allow the nursery to function at its best. 

​ 

To enable us to provide and maintain the highest standards of care we require all parents to be aware of, and abide by, the following conditions. 

​

Admissions

​

1) Children will be considered for entry to the nursery when the registration form has been completed and the contract signed and returned to Rosedene and a refundable administration fee paid.

​

​

Welfare of the child

​

2) We will do all that is reasonable to safeguard and promote your child’s welfare and to provide pastoral care to at least the standard required by law and often to a much higher standard. We will respect your child’s human rights and freedoms, which must however, be balanced with the lawful needs and rules of our nursery and rights and freedoms of others. 

 

3) ​Parents give their consent to such physical contact as may accord with good practice, and be appropriate and proper for teaching and instruction and for providing comfort to a child in distress, or maintain safety and good order, or in connection with the child’s health and welfare. 

​ 

4) Parents of children who are not potty trained must provide disposable nappies. 

​ 

5) The nursery will not provide formula milk for bottle-feeding babies. All bottles must be made up at home and clearly marked with the child’s name using indelible pen. 

​ 

6) We request that your children are dressed appropriately as they will be participating in creative activities i.e. painting. With this in mind we ask that you leave a spare set of clothing in your child’s bag. Any clothes borrowed from nursery must be returned on their next visit. 

​

Health and medical matters

​

7) If your child becomes ill during a nursery session a member of staff will contact the parent/carer or the emergency contact indicated on the registration form. Parents must inform the nursery immediately of any changes to these contact details. 

​ 

8) If your child is suffering from a communicable illness your child should not be bought to nursery until such time as the infection has cleared, a full copy of the company’s infection control policy is available from the nursery manager. Parent/carers are asked to refer to the illness/communicable disease list supplied for your information (in the registration welcome pack) on minimum periods of exclusion from the nursery. 

​ 

9) Parent/carers are required to notify the nursery setting if your child is absent from the nursery through sickness. 

​ 

10) Any child who has been sent home the nursery because of ill health will not be re-admitted for at least 24 hours. If a child is prescribed antibiotics they will not be allowed to return to the nursery for 48 hours. 

​ 

11) The nursery cannot administer any medicine to a child unless prescribed by a doctor. Should the child be prescribed medication, it is the responsibility of the parent or carer to notify the manager or key worker and to sign the necessary forms of consent. Should the child require liquid paracetamol during their at nursery the parent/carer must sign all relevant forms before leaving their child at nursery. 

​ 

12) We reserve the right to call an ambulance in an emergency and escort your child to the emergency department of the nearest hospital. The emergency department at the hospital will then make any decisions regarding the child’s welfare. 

​ 

13) It is your responsibility to inform the nursery if your child is not vaccinated in accordance with their age. If it is considered necessary, information regarding children vaccinated in nursery may be shared with other parents, however, individual names will not be given. 

​

​

Food and Dietary requirements

​

14) Rosedene Nurseries are committed to provide a safe, healthy, and nurturing environment for all children. This includes ensuring that all children receive nutritious and well-balanced meals and snacks. 

 

15) The EYFS framework requires providers to take all necessary steps to keep children safe and well – and they must be confident that those responsible for preparing and handling food in nurseries are competent to do so. 

 

16) Children can choke at any age. However, younger children are at greater risk as their narrow airways are more easily blocked. 

 

17) Babies and young children’s immune systems are not as strong and developed as adults’ which means they are more vulnerable to infections which can lead to food poisoning. It is important to take extra care with hygiene and preparing food safely. 

 

18) For reasons of allergen control, food safety and hygiene, and the consistent promotion of healthy eating habits, Rosedene does not permit children to bring packed lunches or other food items from home. 

 

19) Reasoning: 

a. Allergen Control: Many children attending our nurseries have severe food allergies triggered by even trace amounts of allergens. Our nurseries are nut-free. Allowing packed lunches from various homes creates an unacceptably high risk of cross-contamination, making it extremely difficult to maintain a safe, allergen-free environment for all children. 

​

b. Food Safety and Hygiene: Ensuring all food served to children meets the highest standards of food hygiene and safety is the responsibility of the nursery. Our nurseries do not have the space, refrigeration or facilities to properly and safely store or prepare food brought from home or check food portion sizes in packed lunches to eliminate choking hazards 

​

20) Nutritional Standards: As part of the Early Years Foundation Stage (EYFS) framework, healthy, balanced, and nutritious meals and snacks are mandated. By providing all meals in-house, every child receives a diet that supports their optimal growth and development. This also helps introduce children to a variety of healthy foods and encourage positive eating habits. 

​

21) Social and Developmental Aspects: Mealtimes at Rosedene are a valuable part of the children's social and developmental learning. Eating together allows children to interact with peers and staff, experience new foods and tastes, develop social skills, and learn about healthy eating in a supportive environment. 

​

20) Exceptions 

a. In instances where a child has a documented medical condition requiring a specific dietary regime that cannot be met by the standard menu, requests for packed lunches will be considered on a case-by-case basis. 

​

b. Any such arrangements must be formally agreed upon with the nursery management. Parents will be required to provide detailed information and collaborate closely to ensure the child's safety and nutritional needs are met. 

​

21) All children are provided with a variety of healthy, balanced, and nutritious meals and snacks throughout the day in accordance with the latest government legislation. Menus are carefully planned to cater to different tastes and dietary requirements, including vegetarian and vegan options. 

​

22) Fresh drinking water is available to all children at all times. 

​

​

Concerns / complaints

​

 23) Any question, concern or complaint about the care or safety of a child must be made in the first instance to the supervisor in charge. If the matter cannot be resolved at this level the matter should be referred to the nursery manager. 

​

​

Disclosures

​

 24) Parents must, as soon as possible, disclose to the nursery any known medical condition, health problem or allergy affecting the child, or any family circumstances or court order which might affect the child’s welfare or happiness, or any concerns about the child’s safely. 

​

​

Contract Terms & Conditions

​

25) The current weekly fees (invoiced monthly) for places will be set out in the contract that you will be required to sign when enrolling your child. This currently includes, where relevant, a charge of £ 7 per day for meals and snacks and £6 per day for extra-curricular activities and parent app. 

​

26) The terms of that contract are those set out below in this section and in the parents information pack and will run for the entire of your child’s stay at nursery.  

​

27) Nursery fees are normally reviewed once annually in or around January of each year unless there is a material change in government funding part way through a year.  

​

28) Length of notice – 6 weeks written notice or payment in lieu of notice is required from parents/carers if the child is to stop attending, change the days and/or sessions attended or if they wish to cease taking up the additional services for extra-curricular activities or meals. One month’s notice will be given by Rosedene Nurseries if the nursery wishes the child to cease attending.  

​

29) You understand that it is your responsibility to update the nursery with any changes to your child’s details, i.e home address, emergency contact numbers, vaccination record and so forth. 

​

30) You understand that these terms and conditions are not intended to be exhaustive and accept the policies and procedures in the nursery support these terms and conditions.  

 

31) You understand that Government funding for working parents is intended to deliver 30 hours a week of free, high quality, flexible early education and care. It is not intended to cover the costs of meals, other consumables, additional hours or additional services and activities and if you wish to receive these services the additional cost, as set out above, is payable by you.  

​

32) You agree that Rosedene has the right to call an ambulance in an emergency and/or escort your child/children to the emergency department of the nearest hospital and wait for your arrival. Any decisions regarding your child’s care will then be made by the emergency department of the hospital.  

​

33) The nursery charge is for the place and not attendance.  

​

34) All sessions must be booked in advance for the following month. 

​

35) All fees are charged monthly in advance and are due by the  8th of the month to which they relate. Children may be excluded from the nursery if fees remain outstanding after the due date for payment. Fees for the booked sessions will still remain payable.

 

36) Fees are payable during periods of absence from the nursery including sickness. The nursery will be closed on the annual bank holidays. 

 

37) All fees are reviewed annually 

​

38) All additional (adhoc) sessions will need to be paid on or before the session has commenced. 

​

39) To book any additional sessions required for your child, nursery must be informed no later than the Wednesday of the previous week. This enables us to ensure that the correct staffing ratios are maintained at all times. These will be subject to availability.

 

40) Once a place at nursery has been confirmed a deposit of one months fees becomes payable to secure the place. This deposit is refunded against your first month’s invoice.  Nursery places are not confirmed until this deposit has been paid. 

​

41) Six weeks written notice is required if you no longer require the place or wish to withdraw your child from nursery or wish to change the additional services being supplied by the nursery. 

​

42) If claiming working tax credits, the nursery will inform Inland Revenue of start, leaving date and any changes in attendance pattern. 

​

43) Non-payment of fees may result in your details being shared with external third parties for collection which may result in further costs. 

​

44) Interest will be charged on late payment of fees at the rate of 8% per annum. 

​

45) The nursery does not accept responsibility for accidental damage or loss of property. 

​

46) The offer of a place and its acceptance by the parents/carers gives to rise to a legally binding contract on the terms of these terms and conditions.  

​

47) Exclusively English law governs these terms and conditions.

 

48) The nursery may exclude a child from the nursery if in its sole reasonable opinion that child is unreasonably disruptive or poses a risk to staff or other children at the nursery.

​

49) In addition to these terms and conditions we would require parents to follow all our companies’ policies and procedures. 

​

50) The company reserves the right to amend and update the terms and conditions of this policy. Any changes made will be communicated through a letter to parents/carers or through the nursery notice board. 

 

​

Late Collection 

​

 51) Parent/carers collecting children late from the nursery will be subject to a surcharge of £15.00 per 15 minutes. Parent/carers should be aware that the nursery has to be vacated by the designated closing time. 

​

​

Belongings

​

 51) Parent/carers collecting children late from the nursery will be subject to a surcharge of £5.00 per 15 minutes. Parent/carers should be aware that the nursery has to be vacated by the designated closing time.

​

​

Insurances

​

 52) The nursery undertakes to maintain those insurances required by law. Details of these are available from the nursery manager. Copies of the current employer’s liability and public liability insurance policies are displayed in the manager’s office. ​

 

​

Child protection

​

53) You should be aware that the nursery occasionally takes photographs within the nursery, which may be used, in training or promotional material. 

​ 

54)  It is understood that the nursery is under an obligation to report to the relevant authorities any incident where we consider a child may have been abused or neglected. This may be done without informing the parent/carer. 

 

55) Any information given by a parent regarding their child will be treated with the utmost confidentiality, except in cases where abuse towards a child is suspected. The divulging of confidential information relating to the nursery, its employees or customers to any third party is considered a breach of confidence and as such is regarded as constituting gross misconduct which could lead to summary dismissal from employment or cancellation of nursery place. Rosedene works in partnership with many other professional multi agencies and the sharing of certain information between such agencies is vital to maintain the safety and protection of the children attending Rosedene. 

​

​

Security

​

56) Parent/carers are welcome to visit the nursery, however we will not admit anyone without prior notification. It is the parent/carers responsibility to ensure that staff is aware who will be collecting your child. No child will be allowed to leave the building with anyone, known or not known without prior notification. Children will not be allowed to leave the nursery with anyone under the age of 16 years unless written consent is provided by the parent/carer and the nursery staffs feels they are being collected by someone responsible. 

​ 

57) We must ask parents not to hold open the security doors for other parents or visitors to the nursery. A member of staff must open doors only. 

​

​

Data protection

​

58) It is a legal requirement on the nursery to hold information about children using the nursery and it’s staff. Basic information is used for registers, invoices, censors, and for emergency contacts; however, all records will be stored in a locked cabinet. 

 

59) Parents who use the “Family” app consent to the their communications and data on that app being viewed and used  by authorized senior staff members of the Company only for the purpose of safeguarding and regulatory record keeping. 

​ 

60) At Rosedene nursery we have a policies file, which is kept, in our office. If you would like to know more about our health and safety or general policies please ask a member of staff who will be pleased to show you the file. 

​ 

61) he company reserves the right to amend and update the terms and conditions of this policy. Any changes made will be communicated through a letter to parents or through the nursery notice board. 

​

​

Legal contract

​

 62) The offer of a place and its acceptance by the parents gives rise to a legally binding contract on the terms of these terms and conditions signed by parents on acceptance of the place offer. 

​

 63) Exclusively English law governs these terms and conditions.

​

We are always happy to answer any queries and visits can be arranged at any time during nursery hours.

​